My son has really gotten into “adventures” which thankfully
at his age can be something as pedestrian as going to Home Depot. So one day I
had taken off work early to attend an event at his pre-school and afterwards he
wanted to go on an adventure together. We went several places but eventually
found ourselves at the mall as it was a hot day and they have an indoor play
area.
He ran around that for a little while before deciding that he
wanted to ride some of the kiddie rides at the other end of the mall. Knowing
that I had no cash and hoping that the change machine in the ride area took
cards, we walked over. Unfortunately it only accepted bills so (while prying my
disappointed son from the school bus ride) I told him that I had to try and get
some money first. This entire exchange was somewhat conspicuously being
observed by a young mother there with her two children who were also enjoying the kiddie rides.
Finally locating an ATM with a dubious bank association and a
$3.50 convenience charge, I reluctantly swiped my card, input my PIN, and
agreed to the extortion fee. The machine then emitted the requisite currency dispensing
noises minus the actual currency. The screen thanked me for my business and yet
the cash dispensation drawer remained empty.
Just about that time, two young men approached the machine
with a mall security guard in tow. Apparently their ATM experience mirrored my
own and they had enlisted the guard’s assistance in resolving the issue. He
gamely looked the machine over and shrugged his shoulders before calling for
backup. The second guard appeared and performed his own visual once-over before
declaring that the ATM “hasn’t been acting right” and that we should probably
call the 800 number listed on the side and get out money back.
I immediately called the number and was told that there was “an
unusually high call volume” pertaining to ATM issues so I went back to the main
menu and selected the option for the sales department. Shockingly, it was adequately
staffed and my call was answered. The associate informed me that there was
nothing that he could do and that I should probably call my bank to have them
stop the transaction.
By this point, my son was becoming impatient (as toddlers do)
that daddy had been standing at an ATM for 15 minutes and somehow still was unable to produce any money. So, as I began dialing my bank, I started walking with
him in the general direction of the rides thinking that I might have seen a
second ATM further down. Having arrived back at the rides, I noticed that the
same mother and her two kids were still there.
Frustrated with the entire situation and trying to explain to
my bank that another bank’s ATM had taken my money, I dismissed my son’s
repeated pleas for quarters to ride the school bus with an unnecessarily
curt “Daddy’s busy. Why don’t you just sit on the ride and pretend we put
quarters in it?” Amazingly, he found this to be an acceptable compromise and
began gleefully rocking his body back and forth while making engine noises on
the stationary ride.
Moved by the scene of this poor young man whose deadbeat
father would apparently rather have his son pretend to ride something than to
part with a quarter, the young mother approached me and indicated that should
would like to pay for him to actually get to enjoy the ride. Simultaneously
moved by her kindness and embarrassed by its implication, I made a bumbling
attempt to explain that I was not too cheap to part with a quarter but that the
mall ATM had stolen my money and I was calling two different banks to prevent
$23.50 from being removed from my account. This is, of course, the kind of
thing a publicly shamed cheapskate would say.
I again thanked her for her generosity and she was polite
enough to pretend she bought my story before walking off with her kids. When I
finally got someone from the bank on the phone, my son kept loudly insisting that
he explain to them what had happened and why their "broke machine" had prevented the lights
on the school bus ride from properly activating.
As it turns out, the ATM did not even attempt to communicate
with my account so I had the same chance of getting cash out of it as I would
have swiping my debit card on a napkin dispenser. The entire setup may have
been a decoy box to acquire the Debit Card info and PIN numbers of naïve teenagers
and desperate parents. Next time I will just talk him into a emoji pillow from
one of the kiosk vendors.